Returns & Exchanges
At Colonna, we strive for the highest quality in every batch; however, due to the perishable nature of our products, returns are generally limited to damaged or incorrect items. Please contact our support team within 14 days of receipt if your order does not meet our premium standards.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue regarding your food items.
Provide Documentation
Attach clear photographs of the packaging and product if you received an item that was damaged during transit or is defective.
Review Process
Our quality control team will review your claim within 48 hours to determine if a refund or a replacement shipment is required.
Resolution
Once approved, we will initiate a refund to your original payment method or dispatch a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing